Core Assessment: free, nothing to refund
The Core Assessment is included with your account at no charge. There is no purchase, so there is no refund rule for it.
Provider event is authority
Your order changes only after the payment provider confirms the charge, refund amount, currency, and time.
Economics reverse together
A refund or lost dispute reverses the matching entitlement, referral share, provider share, and other allocations for that same purchase, and nothing else.
No purchase, no refund rule needed
The Core Assessment is not a paid product. It is a core onboarding step included with every account at no charge — nothing to buy, nothing to refund.
This is the complete, final state for the Core Assessment. It is not a placeholder, and it is not a temporary promotion.
General rule, once membership billing turns on
When membership billing goes live, the rule is: cancel any time and you keep access through the end of the period you already paid for — no refund for the unused remainder of a current period, no charge for a period you cancel before it starts. A workshop or add-on purchased separately from membership follows whatever refund terms are shown on that specific offer at checkout.
A person should always know what happened
- Email [email protected] or use Support with your order reference and the reason.
- You'll get a reply confirming we received the request, normally within 2 business days.
- If it qualifies under the rule above, we process it right away. If it doesn't, we'll say why and what your options are.
- Once we submit a refund to the payment provider, your bank or card statement can take several additional business days to show it — that part is outside our control.
Do not collapse different outcomes into one label
| State | What it means | What it does not mean |
|---|---|---|
| Request received | We recorded your request and sent a receipt. | The refund is approved or money has moved. |
| Approved, provider pending | We approved it and sent the refund to the payment provider. | Your bank or card statement already shows the credit. |
| Refunded | The payment provider confirmed the refund and your order shows it. | Any other account data was deleted. |
| Denied | The request didn't qualify under the rule above, with the reason explained. | You have no separate rights under the law that applies to you. |
Money and access reconcile
A refund on a paid purchase (a course, workshop, or membership) removes access to that specific item only. It does not close your account, delete your free Signal Integrity Map, or affect your free Core Assessment or any other purchase.
Talk to us first
If something's wrong with a charge, email us before filing a dispute with your bank or card company — most issues resolve faster that way. If a dispute is filed, your order may be placed under review while we respond to the payment provider with the relevant order and delivery records.
We can confirm our side, not your bank's posting time
We process approved refunds to the original payment method within 2 business days of approval. From there, how long it takes to show up on your statement depends on your bank or card issuer, typically 3-10 business days.